Your privacy matters to us. This policy explains what information we collect, how we use it, and how we protect it.
Information We Collect
When you place an order:
- Name, email address, shipping address
- Payment information (processed securely - we do not store card numbers)
- Order history
When you visit our website:
- Browser type, IP address, pages visited (via standard analytics)
- Cookies used to improve site performance and remember preferences
How We Use Your Information
- To process and fulfill your orders
- To send order confirmations, shipping updates, and receipts
- To respond to questions or support requests
- To improve our products and website
We do not sell, rent, or trade your personal information to third parties.
Sharing Your Information
We share information only with trusted service providers who help us operate our business (e.g., USPS for shipping, payment processors). These partners are contractually required to protect your data.
Data Retention
We retain order and account data for up to 3 years for business and tax purposes. You may request deletion of your personal data at any time by emailing support@verseandvertex.com, subject to any legal retention requirements.
Cookies
Our website uses cookies to improve your experience. You can disable cookies in your browser settings, though some features may not work as expected.
Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal data from children under 13 without parental consent.
Your Rights
You have the right to access, correct, or request deletion of your personal data. Email us at support@verseandvertex.com and we will respond within 10 business days.
Security
We use industry-standard security measures to protect your data. No method of online transmission is 100% secure, but we take reasonable precautions to protect your information.
Changes to This Policy
We may update this policy periodically. We will post the updated date at the top of this page.